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Cette offre d’emploi n’est plus d’actualité.
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Niveau d'expérience requis : Plus de 20 ans
Secteur d'activité : Informatique
Région : Tout le Maroc | Maroc
Publication : du 04/12/2018 au 04/02/2019
Type de contrat : CDI
Poste avec Management : Oui
Postes proposés : 10

SVP of Professional Services ($400K/year) - Remote Work (Casablanca, Rabat, Fez, Marrakesh, Tangier)

Entreprise :

Who is Crossover? 

Crossover connects talent from around the globe with companies who are looking to hire only the best. We have more than 1850+ people from 98 different countries working full time (40 hrs/wk) for our clients and we are growing quickly as we have more customer demand than we can find good people.

We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom basement rates for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites filled with short-term gigs listed at rock-bottom rates is discouraging.

You’re worth more than that. At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process.

All of our jobs are location-independent, intended to be multi-year in duration, and offer high rates by U.S. standards. We match talented people with great companies for long-term, remote working relationships that are a win-win for everyone.

Poste :

As a Senior VP of Professional Services, your mission is to provide product solution delivery to acquired companies, build domain expertise, bundle solution packages that work across the acquired company products and implement them.

  • Lead and set the direction for the professional services organization of up to 5-10 VPs of professional services and up to 500 total individual contributors.

  • Build a factory of professional services where each software product sold has its own customization package solution

  • Seek opportunities to increase customer satisfaction and deepen client relationships

 

Responsibilities:

  • Build a factory of professional services where each software product sold has its own customization package solution

  • Hire, train and manage a team of 5-10 professional services VPs.

  • Measure your team’s performance to improve processes, staffing, and productivity to deliver customer success on every project while achieving productivity improvements of 25% each quarter

  • Create ongoing economies of scale, enabling our organization to become more effective and efficient as it grows

  • Communicate effectively with clients to identify needs and evaluate business solutions

Profil recherché :

Mandatory requirements:

  • Master’s degree in Engineering or Business related disciplines

  • Pristine spoken English

  • 20+ years of total experience in engineering, R&D or professional services

  • 7+ years of experience in a Senior professional services lead role in the  telecommunications industry

  • Experience managing technical projects from concept to delivery in the telecommunications field

  • Extensive experience leading an organization of +250 individual contributors

  • Seasoned consulting experience in the telecommunications industry. You need to master Telco language.

  • Skilled at understanding Telco core concepts to be able to communicate effectively with software engineers, technical customer support teams, and project managers

  • Experience in managing multiple $30M-$50M professional services projects across more than a single product while achieving 40%-60% of margin

  • Strong operational, project management, consulting technology and process improvement skills

  • Strong communication/presentation and negotiation skills

Type de contrat :

CDI