Fonction 1:
Fonction 2: -
Niveau d'expérience requis : De 1 à 3 ans
Secteur d'activité : Informatique
Région : Tout le Maroc | Maroc
Publication : du 02/08/2018 au 02/10/2018
Type de contrat : CDI
Poste avec Management : Non
Postes proposés : 10

L1 Customer Support Engineer - Casablanca, Rabat, Fez

Entreprise :


Who is Crossover? 

Crossover  connects  talent  from around the world with companies who are looking to hire only the best. We have  more than 1850+ people  from  98 different countries  working full time (40 hrs / wk) for our customers and we are growing quickly.

We are also a  mission-driven  company. In other words, we believe in providing  high-paying peoplelong-term jobs / careers . We are not a marketplace in which we are looking for someone at the bottom rate for temporary work.

Finding reliable, fairly compensated freelance or contract work can be a challenge. And sifting through sites with rock-bottom rates is discouraging.

You're worth more than that. At  Crossover , we understand that you're looking for  long-term contracts  and  competitive compensation . And that's just what we have to offer to have the skills and experience to stand up and the willingness to complete our rigorous evaluation process.

All of our jobs are  rental-independent, designed  to be multi-year in duration, and offer high rates by  US standardsWe match talented people with great companies for long-termremote working  relationships that are a win-win for everyone.

Poste :

We're running an Online Hiring Tournament this Saturday to hire L1 Customer Support Engineers ($30K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.

 

Customer Support L1 are front-line agents (software engineers) who couple their technical acumen with the ability to interact directly with our customers.

They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

Profil recherché :

Candidate Requirements:

  • At least 2+ years, as a front-line agent in a high-volume contact center.
  • Performed tech support tasks for B2C or B2B customers.
  • Ability to learn multiple products across multiple technologies.
  • Well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.
  • Above average computer skills, and some working programming knowledge is a plus so that he can learn our products and resolve basic technical issues
  • Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.
  • Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems.
  • As a Level 1 Agent, he will have a full caseload at all times, so he will need to manage his time and adjust his priorities as his caseload evolves.
  • The ability to speak any of these languages: German, French, Spanish, Italian, Portuguese, Japanese, Russian, Czech, Cantonese & Thai. (optional)

 

Bootcamp Program:

As a candidate for this position, you are invited to take part in a paid training program led by our best-in-class teams, on best-in-class technologies in our 4-week Bootcamp program.

After grading your tests, you will be eligible to take the Bootcamp which is usually held within a week of obtaining your test results. You will be paid the full-time rate for 40 hours per week for four weeks.

Once the Bootcamp tests are complete, we will be able to evaluate you for the position correctly. Taking the Bootcamp doesn’t guarantee that you will be hired, but you will learn everything you'll need to be successful in the role as part of the hiring process.

 

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

 

Join our community of remote professionals!

Type de contrat :

CDI